Onboarding Success Manager

About Assurance At Assurance we are disrupting the antiquated and inefficient world of insurance and financial services. Our team of world class software engineers, data scientists, and business professionals are modernizing how people obtain and manage their financial life all through our powerful platform ecosystem. We are rapidly growing as we expand our product offerings and global footprint, and this growth continues to present new and exciting challenges as we push our industry into its future. We eliminate waste throughout the industry and calculate the complex into simple, valuable solutions to improve people's lives. We are humble, driven, and committed to improving the lives of millions. About the Position A core part of what we’re building at Assurance is a large network of on demand independent insurance who work on our platform to serve customers. As we build the future of insurance and financial services, the Onboarding Success Manager (OSM) is responsible for onboarding our user agents onto the Assurance platform. The OSM manages a team of User Engagement Specialists (UES) and leads the team to hit onboarding targets. OSMs own the efficiency and growth of this onboarding journey, so they must be highly data-driven as they usher agents through the onboarding funnel.  The OSM should be able to effectively manage and inspire a team, run experiments to find and eliminate inefficiencies, and work with carriers to improve their agent appointment processes (and thus make Assurance’s agent experience more streamlined). To be successful in this role, the ideal candidate will thrive in a fast-paced environment where they’re asked to wear multiple hats, be comfortable with change and working independently, and have experience leading a team in this environment.  You should have a bias for taking action and you should consider challenges an exhilarating opportunity to overcome, learn, and achieve. Solutions, management, customer service and communication skills will always be top of mind for you, as you’ll be working with both internal and external stakeholders regularly. This is an ideal opportunity for someone who is interested in developing and strengthening their people management, operational, and project management skills. We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.