What are the responsibilities and job description for the Claims Representative position at AssuredPartners?
Overview
Company Summary
Joining AssuredPartners offers you the opportunity to excel at one of the fastest growing independent companies in the industry. You will experience collaboration with a team that places value in our collective vision and culture of community, respect, and trust. While being encouraged to promote innovative ideas, you will be provided the support to make those ideas a reality. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry. You can learn more about our career paths and support for DEI initiatives here: https://www.assuredpartners.com/Careers.
Job Summary
The Claims Representative administers information from clients by phone, email and fax in order to process insurance claims; works with clients, adjusters, and Sales Executives on claims status, problems, and questions.
The Ideal Candidate
- You have a customer service mindset and enjoy solving people’s problems with a smile
- You are a dependable team player and are able to get the work done as assigned to you
- You have both communication skills and analytical skills
If this sounds like you, we invite you to keep reading and apply!
Responsibilities
Please note that the duties below can vary based on the workflow of your local office.
- Assists clients of the agency in reporting and monitoring of all personal and commercial lines claims, which includes taking initial loss notice, getting loss notice to the appropriate insurance company, communicating with insured on adjuster assignment, tracking claims payments, and following the claim until closed by the insurance company.
- Conducts initial reviews of claims for any coverage questions, reviews any denial of coverage for accuracy and acts as a liaison between insured and insurance company adjuster.
- Refers coverage questions to Claims Manager.
- Prepares claims information for presentations as requested.
- Provides customer claim issues in coordination with Claims Specialist and Sales Executives to reduce E&O exposure.
- Other duties as assigned.
- Travel is expected to be negligible in this role.
Qualifications
- 4-year degree from college or technical school; or 2-5 years of related experience and/or training; or equivalent combination of education and experience
- Valid Adjuster and Property and Casualty Agent license required
- Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
