What are the responsibilities and job description for the 20/hr Customer Service Representative position at Aston Carter?
Aston Carter is hiring Operational Specialists in Sterling, VA!
Please send your resume to matdejesus@astoncarter.com
Pay: $19/hr - $20.58/hr (paid weekly)
Training: 8 AM - 5 PM for 4 months
Shift: 2 PM - 10 PM OR 10PM - 6 AM, Sunday - Thursday OR Tuesday - Saturday
Location: Onsite, in Sterling, VA
Job Description:
The Operational Specialist will provide white glove service to high-level clients. He / She will coordinate the logistics and transportation of high-end items, ensuring by a seamless delivery process.
- Take incoming calls from our customers and provide excellent customer service
- Process incoming orders and enter notes in the system
- Answer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization
- Provide price quotes as requested
- Monitor packages & shipments to insure arrivals and deadlines are met and more
- Respond to problems, offer solutions and insure customers are responded to in a timely manner
- Use an automated dispatch system to proactively identify breakdowns in the shipment process flow
- Take action through problem solving to ensure quality service is provided to our customers
- Handle incoming calls and deal directly with our couriers in the field
- Dispatch local independent contractors and vendors for prompt pickup and deliveries
- Update system with all current and pertinent information
Incentives:
- Competitive pay raises! (4-month & 6-month bonuses)
- Emphasis on internal growth throughout multiple departments within the company
- Interactive training
- Opportunity to change shift after 6 months
Qualifications & Skills:
- 9 months of experience in logistics industry, airline industry, and/or dispatching industry
- Experience with de-escalation calls
- Flexibility with schedule
- Excellent customer service & multi-tasking skills
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19 - $21
