What are the responsibilities and job description for the 23/hr Member Advisor position at Aston Carter?
Description:
The Membership Advisor is the "1st step" of our client's process.
Member Advisors are responsible for reaching out to patients over the phone to educate them of existing benefits of their healthcare plan and essentially get them to enroll into our program. Once enrolled, they will schedule in-home care management visits, coordinate with physician practices to schedule office visits and exchange notes, and ensure that the enrollment documentation is complete and compliant. They will perform data entry and communications tasks, ensuring that data is entered accurately and that the correct communications and materials are sent to patients on time.
Job Duties:
• Conduct outbound calls to prospective patients using scripts to tell them about Monogram Health services and ask them to opt into our programs, which are provided at no cost to them
• These patients are referred by their insurance company and the Member Advisor will help them enroll into the Monogram program
• Being able to handle push back from patients, they are not aware of what Monogram is during this first initial cold call
• Coordinate home visit schedules based on location and availability
• Enter data as needed into Salesforce Health Cloud or any other system, as required
• Support Monogram Health as necessary with any tasks required to deliver excellent personalized kidney care and perform all other duties as assigned
• Uphold the mission and values of Monogram Health in all aspects of your role and activities
Skills & Qualifications:
• HS Diploma or GED
• Experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant plus
• Knowledge of the medical industry, especially care management or home health, is beneficial
• High volume of outbound/inbound calls in a call center setting calling hot or cold leads with high close rate is preferred
• Positive attitude and a desire to help patients with chronic kidney disease live healthier lives
• Must be tech savvy and able to toggle between multiple systems simultaneously (salesforce, phone, email, etc.)
• Must have strong tenure (at least a year in most recent positions)
• Must have strong empathy as they are dealing with primarily senior citizens as the main demographic
• Bilingual is a plus but not required
Performance Expectations
• 20-30 Patient Scheduled per Day (All Outbound Calls)
• Agents are roughly seeing 120 calls on a dialer (Will Not Speak to all 120), 60% outbound, 40% inbound per day
• Enrolling Patients in the Monogram Kidney Care Program (Care Management Program) – The Goal is to improve the Quality of Life for their Patients with Kidney Disease.
Details:
• Start Date: June 5th
• Pay: $23/hour
• Schedule
o Training: Monday – Friday 8am – 5pm for 2 weeks
o Regular schedule: Monday – Friday 6am – 3pm or 7am – 4pm PST
• Interviews & Feedback: Feedback COB day of interview. – Thursday May 11th interview slots from 8am – 4pm PST
• Address: 60 E Rio Salado Pkwy Tempe, AZ 85281
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $23 - $0
