What are the responsibilities and job description for the Assistant UCO Manager position at Aston Carter?
Job Summary:
To manage an Underwriting and Claims Operations team responsible for specific production functions and provide support services directly
Key Responsibilities: Underwriting, Account, Claims, Controls and Administrative Support
• Provide administrative support services to stakeholders, similar to those provided by own staff.
• Balance time somewhat evenly between the day to day management of team and direct administrative support of stakeholders.
• Help maintain team standards through supporting staff in achieving their service/quality levels and targets, as required. Reporting
• Supply accurate management information to management team and Underwriters.
• Produce ad hoc reports, presentations and marketing literature for UCO manager, Underwriters and other members of staff as requested.
• Maintain and develop key relationships with internal clients, responding to client queries in an accurate and timely fashion.
• Attend client meetings as required.
Team Management
• Line management of staff.
• Capacity management and planning – ensure effective management of workload, holiday and cover across staff.
• Manage accurate and efficient processing and handling of all designated work to SLAs where applicable.
• Review operation reports and flag issues to relevant operational managers.
• Train and mentor staff.
• Resolve issues across the team.
• Provide effective service, issue and communication management with key stakeholders.
• Conduct team meetings and support the facilitation of department meetings in tandem with the UCO Manager.
• Ensure that own staff have terms of reference setting out their responsibilities and reporting lines.
• Ensure that people are deployed and developed to anticipate and meet current and future needs.
• Work with UCO manager in support of the recruitment, interviewing, and hiring of new team members.
• Encourage, motivate and manage direct reports.
• Ensure that all employees have the knowledge and the skills necessary to perform effectively in their given roles and responsibilities.
• Review employees’ performance, conduct biannual performance appraisals, and set objectives in conjunction with the UCO Manager.
• Implement and maintain a training and development program for staff.
• Identify opportunities to standardize/centralize/improve/automate processes, and drive those forward to implementation to improve efficiency of service provision
Education and Qualifications
• Bachelor’s degree in any discipline – preferred. Skills and Abilities
• Accurate and numerate.
• Computer skills – good working knowledge of MS Office
• Communicate effectively with others, both verbally and in writing.
• Motivational skills, team worker as well as able to work on own initiative.
• Ability to manage time, meet deadlines and prioritize.
Knowledge and Experience
• Proven administrative experience, preferably within the insurance or financial services sectors.
• Accurate, high volume date entry.
• Insurance experience advantageous.
Aptitude and Disposition
• Outcome focused, self-motivated, flexible and enthusiastic.
• Professional approach to successfully interact with managers/colleagues/external suppliers.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $60,000 - $65,000
