What are the responsibilities and job description for the Bilingual Patient Care Coordinator position at Aston Carter?
Description:
Our client is contracted with multiple insurance agencies to partner with them on assisting their members with kidney disease. Our client has nurse and social worker employees that visit the members in their homes to assist them with their needs. Their needs could be anywhere from assisting them with transportation, prescription consolidation, dialysis/connecting them with a doctor, nutrition, to anywhere up to helping them with their quality of life in their home, etc.
- The Support Specialist will be given a list of referrals from the health insurance company to call and schedule in home appointments for. (members with kidney disease)
- Their goal is to schedule the in home appointment for the member.
- They will be utilizing only 1 system (salesforce) to enter in all their notes and follow through to make sure the appointment is set and everything goes smoothly.
- Works closely with the nurses and social worker on their care team to provide an excellent experience for their patients.
- Coordinate home visit schedules based on location and availability
- Contact physician offices and other providers by phone, fax and email in order to arrange patient appointments or coordinate the sharing of clinical information with them when appropriate and request they share information back with us, including facilitating the secure transmission of that information
- Field inbound calls with a positive attitude, building rapport and trust with patients
- Provide support and troubleshooting for patients who need assistance with biometric devices
- Enter data as needed into Salesforce Health Cloud or any other system, as required
- Support the company as necessary with any tasks required to deliver excellent personalized kidney care and perform all other duties as assigned
Job in a Nutshell:
The Support Specialist is a key member of a care team that is responsible for the administrative tasks associated with delivering transformative kidney care. Once a patient is enrolled, the Support Specialist is responsible for reaching out to patients over the phone to schedule in-home care management visits, coordinate with physician practices to schedule office visits and exchange notes, and ensure that the enrollment documentation is complete and compliant. The Support Specialist will also perform data entry and communications tasks, ensuring that data is entered accurately and that the correct communications and materials are sent to patients on time.
The Support Specialist works closely with the nurses and social worker on their care team to provide an excellent experience for their patients. The Support Specialist will often field patient calls and assist the patient with their request, such as troubleshooting biometric devices, or route them to other members of the care team for clinical items. The Support Specialist reports directly to the Enrollment and Operations Manager and assists the District Managers of their care team as needed.
Skills:
Health care, Support, First call resolution, healthcare call center, healthcare customer service, salesforce, outbound calls, kidney disease, enrollment, insurance members, Customer service, Call center, Data entry, Microsoft office, Customer support, Care coordination, Member service, Medical, Medical terminology, Bilingual, Patient registration, Outlook, Inbound call, Insurance, Medical scheduling, Insurance verification
Additional Skills & Qualifications:
Ideally must have either 2 year of healthcare call center experience OR 3 years of call center experience
Strong Job Tenure
Attendance, adherence to schedule, and following their no cell phone policy while working is critical.
Experience Level:
Intermediate Level
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $21
