Billing Clerk

BILLING CLERK

ESSENTIAL DUTIES & RESPONSIBILITIES:

DATA ENTRY

• Checks daily for new authorizations for services. Review’s authorizations and reassessment forms for completeness and follows up on any missing information needed to create a customer profile and start a service. For services that have eligibility criteria, verify the eligibility criteria is met.
• Timely and accurately creates and edits records in the program’s database, files, and tools. Files all forms accurately.
• Records and maintains service units (e.g., meals, nutrition education, recreation, etc.) including missed services, redeliveries, holds and terminations. Enters thorough case notes to document updates in services and to explain any anomalies. Enters other required information into customer’s record.
• With a high degree of customer service, communicates starts, changes in service, and service terminations to the customer and/or family, service coordinator, funder, and teammates.
• Assists customers who have a question or issues with their service. Follows through with the issue and seeks to resolve the issue to all parties’ satisfaction. Notifies Manager when additional services or follow up is needed. Communicates resolution to customer and documents in customer’s records.
• Ensures forms uniformly match data in Excel, ServTracker and program records by verifying the data. Responsible for proofing program data and ensuring data is 100% accurate. Responsible for creating protocols, systems, and tools to double check and verify the data.
• Protects the security and confidentiality of all data and records.

BILLING

• Reviews data and prepares invoices and any support documents needed to request payment.
• Submits for payment according to the funding agency’s protocol and requirements including by mail and using online portals. 
• Initiate charges for monthly and one-time out of pocket payments via invoicing, portal processing, hand held charger, credit/debit, check, SNAP, etc.
• Receive and record all payments.
• Reconciliation of amount owed versus amount received. Any changes in meal amounts mid cycle will need to be adjusted up or down and billed on the next invoice accordingly. 
• Follows up on missing/late payments to resolution.
• Organizes data and prepares monthly, quarterly, annual reports and any required special reports for performance measurements, billing, and as requested.

OTHER DUTIES:

• Provides and/or assist with staff training and technical assistance in the use of program data, reports, and ServTracker.
• Provides back-up administrative support answering phones, record keeping assignments, photocopying, and other clerical functions including bulk mailing.
• Provides back-up support for the Lanakila Meals on Wheels department day-to-day operations and special projects/events as needed. 
• Follows all safety procedure and practices.
• Follows established work rules, standards of conduct, policies, procedures and practices.
• Performs other related business duties as assigned.
• Completes mandatory training and attends required meetings.
• Demonstrates the ability to work with confidential information and comply with established policies, procedures, and practices.
• Demonstrates a willingness to gain and possess thorough knowledge of Lanakila Pacific’s programs and seeks ongoing educational opportunities related to the position.

WORKING CONDITIONS/HOURS:

• Scheduled for work 5 days a week between Monday through Saturday, 6:30 am – 3:00 pm. Work days/shift may vary. May be required to work outside of normal business hours, including weekends and holidays to meet operational needs and contract requirements.
• Indoor, office setting, production areas including inside walk-in reefer/freezer, outdoors; may need to do deliveries, travel to other program sites, meeting sites, etc., as required.

EQUIPMENT USE:

• Intermediate to advanced proficiency in MS Office suite and related software and using a database. Highly proficient in Microsoft Excel required. 
• Other standard office equipment, i.e., computer, telephone, copier, 10-key.
• Company vehicle.

MINIMUM QUALIFICATIONS:

REQUIRED:

• Education: High School diploma or Certificate of Completion or equivalent.
• Work Experience: Two years similar work experience, including working knowledge of accounts receivable, invoicing, computerized billing, and processing payments.
• Clearance/Certification: 1) TB clearance, 2) Pre employment bg check, 3) Pre-employment drug testing, 4) Child Protective Services/Adult Protective bg check, 5) CPR/First Aid Certification, Department of Health Food Handlers Safety (Obtain on the job), 6) Valid driver’s license and clean driver’s abstract.

PREFERRED:

• Education: College level courses in Bookkeeping and/or Accounting or an Associate’s Degree in Accounting.
• Experience: Previous work experience in a human services program or direct customer service serving the elderly and/or disabled; previous work experience in data entry/management.

MENTAL DEMANDS:

• Ability to work in a fast-paced environment.
• Ability to deal with difficult people or situations.
• Ability to plan and organize tasks and possess sufficient flexibility to respond to changing situations; requires ability to continuously repeat instructions and remaining calm.
• Uses considerable initiative and exercises good judgment.
• Ability to multi-task and work under minimal supervision.
• Ability to work under tight deadlines and pressure.
• Ability to work with a diverse group of people and at times under difficult situations.
• Ability to maintain cooperative and productive working relationships.

Schedule is Monday - Friday, 6:30a - 3:00p

Position is on-site in Downtown Honolulu

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $18 - $20