What are the responsibilities and job description for the Call Center Supervisor position at Aston Carter?
Onsite in Panorama City, CA 91402
Description:
Provides efficient & effective operations of an Appointment Center "Call Floor" while maintaining an employee-focused & customer-focused environment. Provides direct supervision of the appointment clerks on the "Call Floor." Essential Functions:
• Hires, trains, coaches, mentors & supervises competent, productive, motivated staff to provide high quality telephone service to Kaiser members
• Coordinates & directs daily shift operations in the center in collaboration w/ other supervisors & supervisors
• Ensures cost-effective operations while remaining within budgetary guidelines on a daily basis
• Collaborates w/ Call Center Management team to plan & achieve center goals & objectives
• Promotes achievement of organizational & center goals by exhibiting an effective & adaptable leadership style
• Performs additional duties as required & assigned Qualifications Basic Qualifications:Experience
• N/AEducation
• High School Diploma or General Education Development (GED) required.License, Certification, Registration
• N/AAdditional Requirements:
• Ability to perform multiple tasks in a heavy workload environment.
• Computer literacy.
• Must be able to work in a Labor-Management Partnership environment. Preferred Qualifications:
• Bachelor's degree required, OR four (4) years of experience in a directly related field preferred.• Minimum one (1) year of call center supervisory experience preferred.
• Experience in health care setting preferred.
Skills:
Call center, Call center management, Health care, Inbound call, Supervision, Call center operations, appointment scheduling
Top Skills Details:
Call center,Call center management,Health care
Additional Skills & Qualifications:
• Office Location (if remote, please provide the KP Site address): 13640 Roscoe Blvd Panorama City CA 91402
• Any Travel for this role?: No
• Remote Options (Fully Remote, Partially Remote, KP Onsite): Onsite
• If Onsite (please note if the worker is onsite, they must be vaccinated before starting the role):
o Parking Situation: On-Site Employee Parking structure
o Dress Code: Business Casual, Casual on Fridays
• Required Level of Education and Preferred Level of Education: High School
• How many years of related experience are you looking for in your ideal candidate? Minimum 1 year
• Specific Systems Knowledge Required: MS Suite
• Specific Systems Knowledge Preferred:
• Expected Shift: Variable between 7:30AM – 6PM (8 hour variable shifts)
• Interview Process: In-person
Experience Level:
Intermediate Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
