Collections Associate

Description :

• Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items
• Gather and send customer-required documentation to assist in collection
• Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities
• Reconcile account balance and open items with the customer
• Conduct collection activities based on Market Collection Strategy
• Identify customer change in trend and related risks, and communicate to credit management and sales
• Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt
• Receive and action on incoming collection concerns from customers and internal stakeholders
• Record result of communication with the customer and other internal collaborators
• Gather and provide necessary documents to support third party collections and bankruptcies
• Participate in continuous improvement activities using Nestlé Continuous Excellence methodology
• Assist with the preparation of required reports for management

Additional Skills & Qualifications :

• Bachelor’s degree in Business, Accounting, or Finance
• Strong Microsoft Excel skills (pivot tables, formulas, charts, v-lookups)
• One or more years of commercial customer service or collection experience preferred
• SAP accounts receivable system experience preferred

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.