What are the responsibilities and job description for the Collections Counselor position at Aston Carter?
Aston Carter is hiring for several Delinquency Control Counselors to work with a Fortune 100 Financial Institution in Pensacola, FL!
This position will be a hybrid working environment, which will require both remote and onsite work.
Overview
To control/collect on past due Consumer Loan and Credit Card accounts in accordance with all government and banking rules and regulations.
Responsibilities
- Provide member financial counseling and mitigate loss for the credit union.
- Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union
- Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency
- Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives
- Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs
- Explain and communicate relinquishing options such as settlements
- Maintain working knowledge of the federal and state consumer protection laws
Experience
- 2-3 years of recent experience working in a customer service environment (call center, sales, retail, or restaurants, etc.)
- Ability to communicate effectively via email and phone
- Professional written and verbal communication
- Experience in collections or banking is a plus!
Hours: Must be available to work between 7:00am - 8:00pm CST.
If interested, please apply here with your updated resume!
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $17
