What are the responsibilities and job description for the Customer Care Associate position at Aston Carter?
Hiring a Customer Care Associate in Cambridge, MA!
This is a 6-month contract to hire role that has a very strong opportunity to grow long term based off of performance.
Pay: $20-23/hr.
First shift: Mon-Fri
Must Haves:
- Excellent customer service skills (2 years)
- Microsoft Office (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Attention to detail
- Problem resolution
- Positive attitude! We are looking for a team player who is eager build up their team and positively impact company efforts through professional growth and staff development.
Description:
• Provide excellent service and support as it relates to customer inquiries, product pricing, the processing of customer orders, and order tracking
• Answer up to 50 inbound customer calls/emails daily and field them to their respective departments
• Utilize phone, email, and fax to communicate with customers and internal departments
• Build relationships with customers and internal departments to ensure customer satisfaction and streamlined operations
• Address and/or escalate any errors and issues, where necessary
• Maintain accurate product, practice, and policy knowledge in order to provide proper assistance and department resources
• Utilize company systems to accurately enter data and sensitive information in a timely manner while adhering to all HIPPA standards/regulatory guidelines
• Fulfill other duties, as assigned
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $20 - $23
