What are the responsibilities and job description for the Customer Service Rep/CSR (Hybrid In Fullerton) position at Aston Carter?
Description:
Seeking an account specialist to join the team on a temp to hire basis. You will be the main POC for wholesalers & dealerships assisting with anything that has to do with their orders
Basic Job Duties:
- Receive and accurately process all orders via phone, fax, website, email, and EDI into SAP
- Provide knowledgeable answers to questions regarding product, product availability, and pricing.
- Reconcile Dealer/National Accounts by auditing transaction records including freight claims, proof of delivery, and processing credit and/or debits when necessary.
- Settle customer invoice discrepancies and ensure accounts are up to date.
- Implement pricing and discounts to various transactions submitted or requested by Sales.
- Process transactions involving government entities in SAP
- Work closely with Sales and Credit departments to ensure proper implementation of programs.
- Process, review, and release Delivery Receipts, up to 200 transactions daily.
- Process “end user” billing.
- Provide customer online support for orders, invoices, credit card payments, and other account information.
- Contact customers and release backorders in a timely manner, in accordance with the customer’s request and corporate policies.
- Handle customer complaints in a proper manner in coordination with related departments.
- Partner with Supply Chain team to obtain freight quotes, order status, and assistance for inbound inventory.
- Generate customized daily/weekly reports for customers using Access and Excel.
- Support the department in ensuring proper coverage for customers at all times.
- Correspondence will be a mix of email & phones. This person needs to be highly organized as their is a lot of follow up they will need to keep track of
Top Skills Details:
Customer service, Manufacturing CSR, SAP, Order Processing, ERP, Automotive Industry
Additional Skills & Qualifications:
MUST HAVE:
- 2 years of customer service / account management within a manufacturing company
- Knowledge of SAP or other comparable ERP program SALESFORCE
- Intermediate Excel knowledge - no pivot tables necessary but need to be proficient in reporting
- Ability to process / follow up on 50 orders day
- Knowledge of shipping / receiving / logistics procedures
- Excellent understanding of Microsoft Office
- Automotive experience a plus (either aftermarket or OEM)
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $22
