What are the responsibilities and job description for the Customer Service Representative position at Aston Carter?
Fully Remote Opportunity
Description:
Provide timely customer service to incoming telephone calls in an automated call delivery environment - will be taking calls from insured clients or sellers agent
Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome - Find ways to say "yes" to the client (these clients pay a very high premium for Chubb services)
To ensure complete resolution of all customer inquiries, may need to coordinate end to end service with other business partners
Effectively navigate multiple systems and applications to research, analyze and resolve customer inquires
Work effectively in a team environment using professional interpersonal and communication skills
Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards
Utilize basic understanding of product & underwriting guidelines
Gather, organize, and analyze reports/information to assist Processing department and Underwriter to determine next steps
As business priorities change, support other teams and process transactions as needed
Complete assignments and other duties as assigned
Maintain performance standards within a fast paced environment
Skills:
insurance, custmer service, call center, bachelor, associates, restaurant, Customer service, Customer support
Top Skills Details:
insurance, custmer service, call center, bachelor, associates, restaurant,Customer service,Customer support
Additional Skills & Qualifications:
CANDIDATES MUST BE VACCINATED
B.S. degree preferred
Customer service/financial services experience, preferably 2 years of experience in a contact center
Candidates must have excellent verbal/written communication skills, be comfortable speaking with people, good with problem solving
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Responsibilities:
Fully Remote Opportunity Description:Provide timely customer service to incoming telephone calls in an automated call delivery environment - will be taking calls from insured clients or sellers agent Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome - Find ways to say yes to the client (these clients pay a very high premium for Chubb services) To ensure complete resolution of all customer inquiries, may need to coordinate end to end service with other business partners Effectively navigate multiple systems and applications to research, analyze and resolve customer inquires Work effectively in a team environment using professional interpersonal and communication skills Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards Utilize basic understanding of product & underwriting guidelines Gather, organize, and analyze reports/information to assist Processing department and Underwriter to determine next steps As business priorities change, support other teams and process transactions as needed Complete assignments and other duties as assigned Maintain performance standards within a fast paced environmentSkills:insurance, custmer service, call center, bachelor, associates, restaurant, Customer service, Customer supportTop Skills Details:insurance, custmer service, call center, bachelor, associates, restaurant,Customer service,Customer supportAdditional Skills & Qualifications:CANDIDATES MUST BE VACCINATEDB.S. degree preferred Customer service/financial services experience, preferably 2 years of experience in a contact center Candidates must have excellent verbal/written communication skills, be comfortable speaking with people, good with problem solvingExperience Level:Entry Level .Salary : $16
