What are the responsibilities and job description for the Customer Service Representative position at Aston Carter?
Job Title
Customer Service Representative
Product
Contract to Hire, 6 month probationary contract period
Benefits during Contract
• 401k
• Dental
• Health
• Vision
Benefits After Contract:
• Generous Vacation, Sick and Holiday Time Off
• Extensive In-service Training Program
• Proven Track Record of Promotion from Within
• Affordable Health and Dental Insurance
• Tax Deferred Retirement Plan with Matching Employer Contribution
• Free Life Insurance
Pay Rate
Can renegotiate after the 6-month probationary contract period
Work Environment
In office, 8:30-5:00
Description
· We are looking for candidates to provide superb telephone support to individuals with disabilities and their families.
· Most calls will be inbound and vary in both time and solution required, problem solving skills and critical thinking will be needed and utilized.
· Candidates need to be empathetic and willing to be patient and work with clients to find a solution.
· Will need to record information given over the phone to ensure clients profiles are reflecting the most up to date information
· Most calls will be inbound phone calls from clients, but there will be scenarios that the candidate will need to make outbound follow up calls.
· Calls can vary from 5min to an hour depending on issue at hand.
Experience Level
Entry Level
High School Diploma or GED required.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $17 - $18
