What are the responsibilities and job description for the Customer Service Specialist position at Aston Carter?
Aston Carter is looking to hire a Customer Service Specialist for one of the leading automobile relocation companies in the country! This is a long-term opportunity that offers long-term growth and stability within a fast-growing company!
This opportunity is fully onsite in the Gainesville, VA area.
Pay: $15/hr - $18/hr (paid weekly)
Location: Onsite, in Gainesville, VA
Shift: Monday - Friday, 8am-5pm
Job Description:
The Customer Service Specialists are responsible for serving as a liaison between customers, field offices and vehicle recipients. Duties include maintaining operational efficiency by managing assigned orders; maintaining communication with customers and external partners to ensure work orders are completed.
Other Duties Include:
- Answering telephones, emails and any other communications promptly and courteously.
- Providing exceptional customer service by developing good working relationships with customers.
- Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction.
- Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service.
- Assisting with admin duties such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email.
- Providing and recording customer quotes.
- Assisting the creation and distribution of ad hoc reports for customers
- Retrieving, assigning and monitoring customer orders to include placing orders.
- Utilizing various transportation provider systems to fulfill customer relocations as requested.
- Tracking order progression through provided tools to ensure timely customer service.
- Initiating timely customer communication with regard to vehicle issues, per established customer parameters.
- Assisting with driver communications in the field
- Creating and developing innovative ways of streamlining the operations process wherever possible and within the guidelines of customer requirements and team goals
- Providing special project support to all departments within the organization
Skills & Qualifications:
- Experience with MS Offices (Excel, Word)
- Excellent time management, organization, and communication skills
- 2 years working in the customer service industry
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $15 - $18
