What are the responsibilities and job description for the Customer Success Manager position at Aston Carter?
Customer Success Manager
Job Description:
Aston Carter's client is seeking a motivated and dynamic Account Management professional to join their growing partnership team. This person will be working with a group of premiere Employer Consortium members (leading Fortune 100/500 companies), supporting their hiring efforts via the CareerCircle platform. This position will be responsible for customer retention and successful hiring efforts within their portfolio of clients.
Essential Functions:
• On-boarding new employers in assigned portfolio, including supporting with live site demos and updating on-boarding guides/documentation as needed
• Act as a consultant, informing clients of the labor landscape and helping them develop effective sourcing strategies
• Facilitate interviews with members based on client requests
• Manage client expectations of hiring timelines and execute within agreed timelines
• Meet with the employers/ hiring managers to fully understand their roles, qualify the hiring process, and understand knowledge, skills and ability requirements
• Advise and consult with employers on the recruiting process, feasibility of hire in geographic locations, as well as opportunities and challenges
• Provide data and insights on job postings as requested by employers
• Hold monthly data and insights meetings with every employer in assigned portfolio, translating that information into actionable items
• Send targeted outreach to graduates in select geographies and certificate programs via email campaigns
• Connect with internal/external NPO partners for support on hiring efforts, developing and implementing recruitment strategies
• Create documentation like FAQs to better support customers across all portfolios
• Document standard operating procedures in order to on-board additional customer success managers, our team is quickly growing!
• Advise members and candidates on career pathing and skill/ resume development
• Ensure activity for employers and candidates is accurately tracked in the appropriate system
• Assist in a variety of department and company wide projects, including employer surveys, department audits, diversity projects, job enrichment/education and department research/metrics
• Ensure recruitment practices follow HR regulatory compliance
Skills:
Client Engagement, Account Management, Recruiting, Sourcing
Top Skills Details:
- Client Engagement
- Account Management
- Recruiting
- Sourcing
Additional Skills & Qualifications:
• Minimum of 3 years IT recruiting/search firm experience
• Minimum 3 year working with Fortune 100/500 companies in an account management or recruiting role
• MS Office experience
• Experience with ATS/CRM system (HubSpot preferred, but not required)
• Strong ability to build rapport with candidates and hiring managers
• Track record of executing both entry and mid level hires
• Strong interpersonal, organizational, analytical, decision-making, negotiation, written and verbal communication skills
• Proven ability to manage a high volume of requisitions and portfolio of clients
• Driven, with a sense of urgency
• Ability to prioritize workload
• Team player with a strong sense of responsibility and accountability
• Strong moral compass with the ability to tactfully deliver negative information when necessary
• Ability to use independent judgment and make decisions that require a great deal of creative, analytical, and problem solving ability
Experience Level:
Intermediate Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $25 - $34
