Delinquency Control Counselor

Aston Carter is currently searching for qualified candidates to fill openings for a Delinquency Control Counselor position.

This position is NOT fully remote and requires working onsite.

All candidates must live in a commutable distance to the Pensacola, FL area.

Description: Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early stage collections (1-30 days late), 80-120 calls per day.

Responsibilities

• Provide member financial counseling and mitigate loss for the credit union.
• Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union
• Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency
• Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives
• Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs
• Explain and communicate relinquishing options such as settlements
• Maintain working knowledge of the federal and state consumer protection laws

Experience and Qualifications:

• 2-3 years of recent experience working in a customer service/collections/financial environment
• Ability to communicate effectively via email and phone
• Ability to navigate multiple systems and high volume incoming calls
• Professional written and verbal communication
• Problem solving skills, patience, empathy

Schedule: Must be able to work a 6:45am-3:15pm or 11:30am-8:00pm shift after training. Monday-Friday with rotating Saturday's (2-3 Saturdays a month typically)

When working a saturday shift you will have a rotating day off throughout the week. Saturday shift is always 8:00am-4:30pm.

Hybrid schedule, 1 day per week (4 days per month on site required)

Training and working on site fully is an option

Training: 4 Weeks Hybrid: Monday - Friday, 7am-3:30pm CST

4 weeks technical training: taught phone etiquette, navigation, empathy—first three days are on site, technical training is then hybrid,-1 day a week onsite.

Up to 4 weeks after technical training is nesting led by leadership team to develop skills. Re-assessed each week, can get out of it after 1 week depending on the individual. Nesting is ON SITE for up to 4 weeks.

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $17