What are the responsibilities and job description for the Dispatcher (Overnight) position at Aston Carter?
Description:
This position is responsible for monitoring alarm systems and communicating with customers and responders regarding occurrences from security and fire safety systems, Basic troubleshooting and coordinating with internal departments and customers to ensure systems are functioning. Essential Functions and Duties • Monitor alarms using the company’s computerized, automated alarm monitoring hardware and software. • Interpret signals received from alarm panels located on customer premises. • Notify customers or their designates of signals/alarms received. • Dispatch the appropriate police and/or fire department as needed in response to the alarm and the customer. • Record information related to alarms, calls, and phone calls. • Report irregular phone calls and/or signals to management for further action. • Determine customer service needs and route calls accordingly. • Answer incoming phone calls to our call center. • Able to work all shifts (days, swing and graveyard). • Communicate verbally directly with customers via telephone. • Complete daily activity reports. • Verify Authorized Users • Take Systems out of service for testing/repairs • Notify local AHJs of impaired Fire Systems • Maintain Internal Logs • Monitor Radio Communications and dispatch security officers as appropriate • After regular office hours handle service/programming requests, and dispatched techs • Emailing and pulling reports for customers • In emergency situations you are to make a reasonable effort to be available with signal overload and overtime • Follow all company rules and regulations as outlined in the WAI Employee Handbook
Skills:
Customer service, Customer support, microsoft office, administrative support, call center, dispatch, dispatching
Top Skills Details:
Customer service,Customer support
Additional Skills & Qualifications:
Knowledge, Skills, and Abilities • Basic computer knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook). • Exemplary customer service skills to deal with both internal and external customers. • Good written and verbal communication skills. • Able to speak and write in English. • Able to read maps to find locations. • Attention to detail. • Able to perform a number of functions simultaneously. For example, process alarm systems while picking up and speaking to incoming callers and listening to determine if false alarms are being called in. • Able to Start and Stop tasks while evaluating current priorities • Good situational awareness and ability to adapt to changing environments/needs • Able to prioritize and work independently on projects • Able to contribute to the team by helping and guiding, persuading, sharing openly and willingly, being an active participant, being flexible, and showing commitment. • Must be able to obtain TMA Level 1 Certification • Ability to type 35 WPM
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $20 - $21
