What are the responsibilities and job description for the Hybrid Schedule - CSR position at Aston Carter?
Description:
• Answers inbound customer concerns and inquiries via phone and email • Handles live chats • Composes outbound emails to conduct interdepartmental queries and communication with various fulfillment centers. • Manages customer records by updating account details and providing proper notations of services rendered • Places website orders on behalf of the customers • Assesses, troubleshoots, and provides resolution to all customer inquiries • Acquires return authorizations and guides customers through the return process • Maintains knowledgeability towards product education, in order to better assist customers
Skills:
Inbound call, Microsoft office, Customer service, Data entry, Order entry, Customer support, Call center, Customer service call center, Health care, Bilingual, Medical, Customer care, Computer skills, Customer service oriented, Microsoft, Customer service skills, Inbound call center, Outlook, Typing
Top Skills Details:
Inbound call,Microsoft office,Customer service
Additional Skills & Qualifications:
• Bilingual in spanish is a big plus • Fantastic written and verbal communication skills • Success working in a high volume, fast-paced environment • Ability to handle challenging customer interactions via phone call, chat or email • Strong typing skills (35 WPM minimum)
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $17 - $18
