What are the responsibilities and job description for the Hybrid Senior CSR position at Aston Carter?
Description:
This position is for a seasoned support staff in Customer Service who works independently under moderate supervision for routine situations.
He or she conducts research to respond to more difficult customer inquiries and answers, documents and monitors call center interactions.
* We are providing contact center support for a client as they go through a 401K choice option for their employees. During this time counselors will navigate the choice modeling tool, assist with website troubleshooting, and help the customer make their selection.
This is an Inbound Call Center educating and enrolling participants on Health & Benefits Enrollments for the 2021 plan year.
Responsibilities:
- This position is for an entry-level support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions
- Handles inbound calls and makes follow up outbound calls regarding benefit, pension, and 401K plans to planned participants from clients such as Cigna, Humana, Honda, Liberty Mutual, Campbell Soup, and Blue Cross Blue Shield.
- These Client Representatives will document and communicate program information to various departments.
- They are responsible for educating the caller on their options and giving them recommendations on their plans.
- They will also monitor plan activity and identify any key issues, upcoming challenges, or potential concerns
SHIFT:
M-F 7A- 9PM (Must be flexible, you will get a shift after training)
• If you work past 7:00 PM you will be granted a 10% shift differential
Skills:
customer service, inbound call, microsoft office
Additional Skills & Qualifications:
- 2 year Customer Service/ Call center
- 2 years of college experience
SKILLS
* Excellent communication skills (both verbal and written).
* Ability to research and navigate multiple systems.
* Proficient in working with web based applications and Microsoft Office; ability navigate multiple systems without assistance.
* Excellent organizational and time-management skills to handle multiple tasks.
* Detail oriented to ensure accuracy.
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19
