Member Outreach Coordinator

Aston Carter is currently hiring for a HYBRID (Remote/In Office) Member Outreach Coordinator!

MUST HAVE: 2-3 years of member outreach coordination experience, preferably from the healthcare or dentistry field. Any experience working events is preferred, bachelor's degree preferred.

Description:

Design and develop programs utilizing full understanding of client outreach requirements targeted at increasing member access to dental care.

This is a member facing role the Member Outreach Coordinator on a day to day basis will be working with members to educate them on their benefits within the program.

Will be the go to for the other outreach members, almost more of a team lead type role.

Assess client contracts and determine organization’s requirements in relation to access and outreach efforts.

Develop and customize member outreach programs and activities designed to meet client requirements.

Develop necessary education and outreach materials for the target market.

Develop and implement outbound calling strategies in coordination with internal resources.

Utilizing internal technological resources deploy automatic calls (i.e. Robocalls) to increase member awareness of benefits in an efficient manner.

Identify appropriate community relationships and develop partnerships designed at increasing visibility of client programs.

Develop appropriate presentations and trainings for use in the community to increase education and use of member benefits and the ability to verbally deliver in public setting.

Regularly report on all outreach efforts for client review and feedback.

Regularly monitor access rates by client and provide regular reporting to demonstrate result of outreach and education efforts.

Monitor and stay current with industry trends in dental Medicaid plans and member outreach.

Additional Skills & Qualifications:

Associates Degree in Business, related field or equivalent work experience and 2 years within healthcare insurance/payer background.

PREFEREED within dental, but open to any healthcare or also a practice mgr or manager at a dental office will work too

If just HS diploma need 4 years in the industry

Team lead/leadership type experience is highly preferred

Intermediate knowledge of general computer software. (Excel, MS Word)

Ability to remain organized with multiple interruptions

Ability to manage multiple projects and ensure deadlines are met

Ability to build effective and collaborative working relationships

Ability to work with a diverse group of individuals with both internal and external customers

Strong interpersonal skills and ability to quickly establish rapport with people

Commitment to providing the highest level of customer service

Excellent attention to detail

Excellent time management skills

Excellent communication skills, written and verbal

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.