Member Service Rep

Member Service Rep - This position will work from home in a hybrid schedule after the 6 weeks of training on-site in Winchester, VA. (This position will not be fully remote.) If you are interested please submit your resume to JFilmore@astoncarter.com for review.

Position Details:

Training Schedule for 6 weeks: Monday – Friday – 9:00 AM-5:30 PM EST ***100% onsite for all training. ***

Regular Shift Hours after training: 1st shift (Monday – Saturday) 1 day off during the week & every Sunday off!

Duration: Full Time w/Benefits 6-7 months Contract-To-Hire 

Location: Winchester, VA***Must be located within a 45-mile radius of Winchester, VA.***

Interview: 2-Step Interview Process (Must be willing to complete Open Book Testing: Typing (40WPM), Internet basics, & Call Center.)

Pay: $19.00hr – Overtime: $28.50hr

Job Description

• Order debit cards for new and existing members

• Debit Card research related to transactions on members’ debit cards, limit increases

• Handle lost, stolen, or misplaced debit card queries.

• Submit disputes for unauthorized electronic checks. Releasing Direct Deposits

• Perform complex account transactions such as account shutdown and stop payments on checks, etc.

• Ensure account and member security by identifying red flags and safeguarding member assets and account information.

• Provide account information and perform basic account transactions.

• Route members to the appropriate departments.

• Provide account balances and review transactions on member and business accounts.

• Transfer funds on member and business accounts, to other members or financial institutions.

• Open new accounts and educate members or potential members on products and services that best meet their needs.

• Enroll members in online and mobile banking and provide features, benefits, and general guidance related to these services.

Basic Qualifications

• Attendance – ***No time off during the 6 weeks of training!***

• High School Diploma or GED equivalent required

If you are interested please submit your resume to JFilmore@astoncarter.com for review.

#csrE22 #csrE22

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $19