What are the responsibilities and job description for the Operational Legal Specialist position at Aston Carter?
Customer Service on Elder Financial Abuse Group:
Please call or apply for initial screening 360-768-3435
- Working in a queue from the bank. Someone in the bank creates a form of final abuse. Team reviews documents in the queue and then compare those documents to State Requirements.
- Determine if they have to report the incident to law enforcement or adult protective services.
- Inbound and outbound calls. 15-20 per day. Calling state agencies, law enforcement, etc.
- Inbound calls from the third party companies (could be law enforcement with questions).
- No customer contact - all internal employees, law enforcement, and state agencies
- Reviewing forms from the internal employees that are suspecting potential financial abuse
Support various operational tasks relating to subpoenas, levies and other legal documents representing. Seek ways to improve customer service experience and determine proper course of action based on customer needs. Perform moderately complex administrative, operational and customer support tasks. Negotiate with external customers to assure resolutions and deadlines are met. Provide training to less experienced Operational Legal Specialists. Receive direction from supervisor and escalate non-routine questions. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Interact with internal customers. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement
Required Qualifications:
- Must have customer service experience.
- Experience in phone work.
- Strong attention to detail skills.
- Must have proper grammar and ability to type.
- Financial Experience is helpful when it comes to terminology.
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $23
