What are the responsibilities and job description for the Remote Dipatcher CSR position at Aston Carter?
Description:
• 9am – 5:30pm OR 9:30am – 6pm, Monday – Friday
• Training is remote with equipment provided
• $14/hour (to start, but pay increases as followed)
Candidates will train in the office for the first 1-2 days
in Field Service dept then go fully remote until further notice. (The company
is not sure how long they will be working remote, could be a few months, could
be permanent.)
Responds to standard questions and concerns from customers;
follows-up with common questions to document nature and status of claim;
communicates in a clear and educated manner.
Field Services Job Duties:
- Candidates will be working with service techs and customers to coordinate furniture warranty service
- They will be taking inbound calls and making outbound calls
- Provides primary dispatching and administrative duties related to scheduling requests for service to technicians
- Creates, dispatches and processes work orders to field personnel while ensuring all appropriate documentation and data entry is completed in a timely manner; interprets and follows-up on technician reports.
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $14
