REMOTE Healthcare Customer Service

Aston Carter has teamed up with a health care company looking for

talented individuals within 1hour of Buffalo NY ONLY!

Description:

·       Educate consumers regarding the products available to them

·       Assist individuals with technology questions related to the Bright Choices Exchange, including unlocking passwords and helping with website navigation

·       Respond promptly and handle/resolve consumer inquiries and concerns

·       Obtain and evaluate all relevant information to handle inquiries and complaints

·       Keep records of consumer interactions and transactions

·       Respond to and resolve client and consumer billing issues

·       Record details of inquiries, comments, complaints and actions taken

·       Follow-up and close all customer inquiries and open cases

·       Regularly interface with people (groups and individuals) and communicate within various mediums (E-mail, telephone)

Benefits of this position:

• Opportunity to gain valuable experience with a Fortune 500, industry-leading company

• Fully remote after first day orientation/equipment pickup

• Inclusive culture and professional development

• Updated & modern work environment

• Competitive starting pay ($16.50 PER HOUR)

• Benefits offered (Medical, Dental, Vision)

• Gain valuable experience in the healthcare sector

• Ability to work remotely after 1st day, onsite orientation and equipment pick up (i.e., 2-4 hours onsite on 1st day)

Skills:

Call center, Customer service, Administrative, Microsoft word, Data entry, Troubleshooting, Inbound call, Medical, Medical terminology, Customer care, Insurance, Insurance coverage, Communication and Writing skills, Organizational and Interpersonal skills, Health care, Bilingual, Prior Authorization and Phone etiquette

Additional Skills & Qualifications:

• AS degree or higher preferred; equivalent industry-related work experience considered in place of degree

• 1-3 years of successful customer service experience

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $17 - $17