What are the responsibilities and job description for the Service Center Representative position at Aston Carter?
Description:
PURPOSE: The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.
ACCOUNTABILITIES: Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records. Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations. Supporting eligibility inquiries. Ensuring bills are correct and mailed timely. Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems. Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting. Resolving payment discrepancies and delinquencies. Identifying, coding, batching, scanning and indexing documents for imaging. Providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance. Working with internal and external customers and vendors to resolve any issues related to support services activities. Collecting and monitoring productivity and customer service quality measures. Participating team-based projects and contributing to customer service and operations improvements initiatives. Assisting with training as required. Facilitating communications across all lines of business and with other Kaiser Permanente departments. Participating in purchasers performance evaluations and performance target setting activities. Perform other duties as they are assigned.
REQUIREMENTS: Minimum of 2 years experience in accounting, finance or related field preferred. Proficiency in math, data entry, typing, spelling and grammar, for which tests are required. Demonstrated ability to work in a team-based environment. Successful customer service track record. Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems. Ability to communicate clearly and professionally. Computer experience preferably in a PC windows based environment. Willing to learn new tasks and adapt to new business requirements. Excellent conflict resolution and decision making capabilities. Ability to work productively at multiple tasks. Ability to adapt to change and be flexible in shifting priorities.
Skills:
customer service team, customer service skills, health care, health insurance, health plan, accounting and finance, claims processing, claims resolution, claims payments
Top Skills Details:
customer service team
Additional Skills & Qualifications:
Must have high level call center experience -
Background in Healthcare preferred
Working in Accounting and Finance
Able to maneuver account representative are roles.
Experience Level:
Expert Level
To be considered for this position
Apply to this posting
Email the most professional and updated copy of your resume to ybelizaire@astoncarter.com
In your email, include two to three sentences about why you are interested in
this position and your interview availability!
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $18 - $20
