What are the responsibilities and job description for the Service Dispatcher position at Aston Carter?
We are seeking motivated individuals to join our team. We are seeking to hire an experience Service specialist that will be supporting our staff. If you're looking for an opportunity that provides competitive pay & benefits with lots of opportunity for growth APPLY NOW!
Job Description
This role ensures that the organization is meeting the customer’s requirements in the service repair/warranty repair of products. Attention to details, strong scheduling aptitude and ability to report results are needed characteristics for this position.
- Work with Production Supervision, Quality and Supply Chain to assure customer repair requirements are to released specifications and completed in a timely manner.
- Tracks all RMA’s from point RMA number is issued to the Units is shipped back to customer, scheduling service department for completion of the Unit.
- Takes information from service reports and completes customer complaint records.
- May be first or second point of contact for customers for issuing RMA number and gathering failure mode data.
- Tracks service repair metrics on turn-around time, first pass yield, Unit and parts failure modes, cost data, etc.
- Report service findings to customers.
- Sends service-related quotes to customers under approved costing methods and review of Account Management.
- Tracks failures and reports trends to customers and internally for possible engineering projects to fix.
- Ensure contractual service KPI’s are met with each customer.
- Reports to Operations Manager
Additional Skills & Qualifications:
- 2-3 years' work experience within customer service
- Candidate must be proficient in Microsoft Office
- Excellent organization, interpersonal and written communication skills with strong customer focus.
- Candidate must be self-driven with the ability to work as part of a team or independently as an individual contributor.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
