SocialCRM Helpdesk Support Agent

Aston Carter
Poway, CA Full Time
POSTED ON 1/8/2023 CLOSED ON 1/9/2023

What are the responsibilities and job description for the SocialCRM Helpdesk Support Agent position at Aston Carter?

Equivalent Experience

onsite in Poway!

must have Help desk or call center experience!

Description:

The SocialCRM Technical Support Agent will be Mitchell1’s primary technical contact with the support agents & shop owners that purchase SocialCRM services. The ability to establish a healthy, trusting relationship with each support agent and/or shop owner will be critical for the ongoing success. The SocialCRM Technical Support Agent must become comfortable in all aspects of the SocialCRM services.

Primary Responsibilities:

1. Respond via telephone and written communication regarding support of CRM extraction utility and assist customers with maintenance of PC based products.

2. Document and research all inquires or problems and enter in tracking system accurately and completely in accordance with departmental procedures.

3. Maintain through and current knowledge of software, database and services.

4. Document and forward possible enhancements to SocialCRM management staff.

5. Work with Quality Assurance and Software Development to improve the SocialCRM product and extraction utility.

6. Respond to customers politely, empathetically and maintain a professional, helpful attitude at all times.

7. Special projects as assigned.

Skills:

Customer service, Help desk support, Inbound call, Customer support, Microsoft office

Additional Skills & Qualifications:

1. AA. Degree in Computer Science or equivalent experience.

2. Minimum of 1-year previous technical support experience required, preferably in a Call Center environment.

3. Minimum of 2-years experience working with PC Hardware.

4. Basic working knowledge of all Windows operating systems including Windows NT, Windows 95/98, Windows 3.1, and Windows 2000/ME, Windows XP, Windows Server 2003, and more.

5. Extensive knowledge of troubleshooting peripheral PC hardware.

6. Effective oral and written communication skills required.

*** if you are interested please email your resume to handerson@astoncarter.com***

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $21 - $0

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