Tier 2 Support (Windows/Mac)

Astor & Sanders Corporation (Astor), headquartered in Rockville, MD, is committed to providing federal clients with simple and intuitive solutions that increase efficiency and enhance citizen engagement. Using advanced technology, rigorous processes, and trusted guidance, we?re making government more interactive, productive, and secure. We understand that our employees are our greatest asset. Our goal is to create an environment where employees can do important, purposeful work and be rewarded for individual and team success.

Astor urgently needs a talented and experienced Tier 2 Technician to join our growing team. The candidate's primary responsibility will be to proactively monitor vulnerabilities and compliance using (SCCM , BigFix) and perform Patch Remediation as needed.

This position will be located in the Menlo Park, CA

Roles and Responsibilities

• Provide customer technical assistance on hardware and software for the USGS user community.
• Proactively monitor vulnerabilities and compliance using (SCCM , BigFix) and Perform remediation procedures in response to security vulnerability reports.
• Ensure latest approved BIOS and patches are applied to PCs and Laptops.
• Patch all relevant systems to remediate the log4j vulnerability
• Ensure that the latest virus scanning software versions and updates are installed and running on all USGS PCs and laptops
• Create and maintain baseline computer images in accordance with policy and SOP?s. · Deployment of software via Active Directory Group Policy Object (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM) or other tools.
• Install and manage desktop and laptop operating systems, including and up to Windows 10 Professional and Apple OS Catalina.
• Mobil support, iOS devices (iPhone, iPad), and Android devices.
• Install, upgrade, and maintain application software for all USGS equipment following SOPs.
• Print and file server configuration changes
• Maintain file share structure and permissions for end user data

Requirements

• 3-5 years of equivalent work experience.
• At least 4 years of related IT experience.
• A Certification preferred
• 3 years of hands-on experience with SCCM,
• 3 years of hands-on experience managing devices with IBM Bigfix,
• 3 years of hands-on experience with Patch Remediation
• 3 years Performing vulnerability scanning and analysis, including detail reporting analysis.
• Excellent understanding of computer hardware, operating system functions, and components.
• Thorough working knowledge of Microsoft Office Suite(s), including Office365 and Office365 for Mac.
• Mac and Windows troubleshooting and configuration skills.
• Ability to interact at all levels of management internally, and with customers and suppliers.
• Excellent reporting, customer service, interpersonal skills, telephone etiquette, time and staff management, and problem-solving skills.

Astor and Sanders is a fast-growing award-winning provider of information technology solutions and services. We employ IT professionals across a wide range of federal government contracting assignments. We attract the best people in the business with our competitive benefits package that includes medical and dental coverage, 401k plan with employer contribution, paid holiday, vacation and sick leave, metro-check program, tuition reimbursement. If you enjoy being a part of a creative work environment with career advancement opportunities, please apply today! For more information on Astor and Sanders, please refer to the website at www.astor-sanders.com