Optical Network Engineer - Provisioning (Professional Services)

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

The Optical Network Engineer - Provisioning is the focal point for all internal and external orders required to maintain the network with one of our top clients which is a global social technology company. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope: 

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers, Point of Presence (POP), edge, backbone, datacenter, and content delivery network (CDN) infrastructure.
• Provide onsite network support and expertise on local data center campus and remote support for POP sites while working with local vendor support staff.
• Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network.
• For POP sites, submit the dark fiber cross-connect request with demarcation information to the 3rd Party co-location provider via email or vendor/provider portal.
• Validate the integrity of LOA information (e.g., floor, rack, circuit ID, cage) prior to provide to the partner. 
• Work with 3rd party co-location providers to Engineer, Furnish and Install diverse tie cables and patch panels connecting to the POP site MMR.
• Work with 3rd party cable manufacturers to Engineer, Furnish and Install armored trunk multi-fiber bundles to be delivered between the client ODF(s) and customer equipment rack(s).
• Act as a point of escalation for on-site testers and installers when issues arise.
• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.
• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network. 
• Work with network provisioning engineers to turn up new circuits and engage and escalate with vendors to troubleshoot out-of-service or faulty circuits.
• Queue Management for tasks and incidents, participate in ongoing DC/POP deployment projects.
• Use internal tools and scripts to configure, monitor, and repair servers and network equipment.
• Develop internal documentation and conduct training as needed or appropriate.
• Proactively contribute to documentation, automation, and processes as they evolve.
• Follow, improve, and implement data center and POP best practices.
• Participate in on call activities and follow escalation process to support the infrastructure 24/7.

Qualifications

Location:  Applicant must be in a commutable location to Boston, MA. This role will eventually be 100% onsite when Return to Office is declared.

COVID-19 Vaccination Requirement: In order to protect the health and safety of all onsite employees, proof of full vaccination including booster is required.

Resume must show the required qualification to be considered.

• Bachelor of Science in Telecommunications engineering or related technical field
• In depth knowledge and experience of major DWDM platforms (Ciena)
• 5 years of optical operations experience.
• Fluent in either Spanish or Portuguese in addition to English - Preferred.
• Knowledge of Fiber-optic technology including cable types, connector types, optic types, and optical transport technologies.
• Experience in analyzing situations, troubleshooting, systems and tools, and problem solving.
• Functional knowledge of DWDM transport/transmission networks as well as transceivers.
• Knowledge of Optical network deployment, commissioning, decommissioning, configuration, integration and rehome.
• Understanding of POP infrastructure, being familiar with concepts such as MMR, cross connect, peering, cage, patch panel, ODF.
• Solid understanding of fiber optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.
• Experience in ordering cross connects as well as local patches.
• Experience in Edge capacity provision and decommission.
• Experience in network optimization (re-stripes, migrations, capacity upgrades).
• Strong attention to detail with excellent time management and organization skills.
• Excellent experience in maintaining documentation.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
• Ability to interact with external peers and vendors, as well as with other teams within the organization.
• Programming and scripting capabilities are strongly desired.
• Excellent communication skills.

Please note: Astreya is unable to sponsor or transfer any kind of Visa at this time.

Additional Information

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

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