Job Posting for Collector - ASTS Management at ASTS Management, LLC
Description
ROLE
As an ASTS Collector your role is focused on negotiating payment arrangements with owners. The collections agent will be responsible for the complete account management and portfolio of accounts from 0-60 day’s delinquency and to bring them current.
RESPONSIBILITIES
To conduct outbound phone calls in a call center to owners about current or past due mortgage payments, recovering delinquent accounts.
To provide complete account management and portfolio of accounts from 0-60 day’s delinquency and to bring them current.
To documenting each of our customer interactions, conversations and payment arrangements.
To meet daily (100 calls per day), Weekly and monthly goals for the department.
To negotiate payments via telephone, email.
Requirements
HS Diploma or equivalent.
Ability to work weekends and holidays.
Professional verbal and written communications skills.
Excellent computer skills and phone etiquette.
Detail-oriented with excellent organizational and time management skills.
Must be a person who can balance and split their skill set between customer service and collections.
Experience in MS office applications. (MS Word, Excel & Outlook)
Working knowledge of FDCPA, CFPB, and FDIC a plus.
REVENUE/BUDGETARY/STAFF RESPONSIBILITY
No budgetary responsibility
PHYSICAL REQUIREMENTS
Work Posture Requirements:
Sitting: Constantly
Standing: Occasionally
Walking: Rarely
Driving: N/A
Bending (from waist): Occasionally
Crouching (squat): Rarely
Kneeling: Rarely
Crawling: N/A
Climbing (stairs): Occasionally
Climbing (ladder): N/A
Twisting: Rarely
Reaching: Rarely
Wrist Motion: Constantly
Carrying Requirements:
Items Carried: N/A
Distance: N/A
Times Per Day: N/A
Maximum Weight: N/A
Moving/Lifting Requirements:
Items Moved/Lifted: N/A
Times Per Day: N/A
Maximum Weight: N/A
Moving/Lifting Levels/Heights:
Floor: N/A
Knee: N/A
Waist: N/A
Chest: N/A
Overhead: N/A
Environmental Conditions:
Inside/Outside: Yes
Hot/Cold Temperatures: No
Wet: No
Noise: Yes
Power Equipment: No
Traffic Hazards: No
Chemical Hazards: No
Heights: No
Dust: Yes
Close Quarters: Yes
Fumes/Odors: No
Salary.com Estimation for Collector - ASTS Management in Las Vegas, NV
$42,433 to $53,097
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