Researcher

Description

At Asurint, we’re building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening – all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.

Summary

The Researcher is responsible for processing products related to pre-employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

Responsibilities

• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Locates information quickly and accurately in accordance with applicable state laws and procedures. 
• Uses software programs to provide instant criminal results to clients.
• Examines internet databases to help investigate and adjudicate criminal records. 
• Performs data entry using spreadsheet or database commands. 
• Performs extensive internet inquiries and searches to supplement criminal records. 
• Analyzes information collected to identify potential problems or discrepancies.
• Contacts clients and outside resources via phone to verify information.
• Updates order statuses appropriately.
• Handles confidential information responsibly and with good judgment.
• Monitors and implements processing and system changes.
• Other duties as required.

Requirements

• Experience in customer service, or with research/investigations, is required.
• Experience with internet researching is required. 
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
• Education: High School diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure: Driver's license and ability to maintain a driving record that is satisfactory to the Company’s liability insurance carrier is required.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising: None.

Working Conditions

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.   
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes. 
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings. 
• Some travel by personal automobile and a valid driver’s license is required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.
• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package -- with options you can select according to your needs -- which includes:

• 401(k)
• Medical, dental and vision effective first day of employment
• Paid time off 
• 8 company-paid holidays
• Employee Assistance Program
• Paid Bereavement
• Pet Bereavement
• Telecommuting Stipend
• Professional development programs
• Short-term and long-term disability benefits
• Flexible spending/health savings accounts
• Business casual attire
• Employee referral bonus

*Asurint is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.