What are the responsibilities and job description for the CRN1120 - In-Home Expert position at Asurion?
Job Description Summary
- Earn a Base Hourly Rate of $22.15 w/ Opportunity to Earn An Additional $75 Per Month Based on Sales Performance
- Mileage Reimbursement Paid Weekly Averaging Out to a $500 Monthly Payout
- Monthly Phone Stipend of $30
- Hours: 3:55 p.m. – 9:00 p.m., Minimum of 5 Days to Work
- Job Location: Charlotte, NC
How would you like to make more money, an addition to your base pay?!
Looking for benefits? Our PT employees have the option to join our generous medical, dental, vision benefits program.
When a customer’s device is lost, broken, or stolen, we provide a replacement device within 24 hours, plus premier tech support to get them up and running again. You will be expected to upsell our customers with an emphasis on serving, solving and selling. At Asurion, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19.
Job Description
What you’ll be doing:
- Provide in-person device setup and tech support for customers’ smart phones, tablets and/or other consumer electronics.
- Meet with customers face-to-face at the customers’ home location
- Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
- Perform in your role and achieve your goals by performing in sales, providing excellent service and technical support, and creating satisfied customers, in accordance with Asurion’s Core Values
- Heavy travel daily to and from the job location and several customers’ locations throughout a designated region possibly in heavy traffic and inclement weather
What you’ll bring:
- Prior experience in sales or customer service is preferred
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
- Able to drive your own vehicle to appointments, within a 120 mile radius of the job location
- Comfortable with exposure to dogs, cats and other pets that may be present in the customers’ homes
How we’ll take care of you:
- Benefits including health, dental, and vision
- Retirement Savings Plan (401k with employer match)
- Paid time off and paid holidays
- Ongoing training to grow your skills
What it’s like to work here:
Day in the Life of Customer Service Delivery Tech Expert
