What are the responsibilities and job description for the Retail sales specialist position at Asurion?
JOB DESCRIPTION
Job Title : Floating Retail Specialist - Sales, Repair & Tech
LOB : Customer Solutions InStore
Starting Pay - $17.65, per hour maximum incentive potential of up to $700 / month, based on performance
What you will do :
Travel to locations within the district as advised by the District Manager and maintain schedule flexibility (Other Supporting Locations : New Orleans - 1432 St.
Charles Ave / Baton Rouge - 3111 S Sherwood Forest Blvd)
- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Provide technical expertise, troubleshoot, and repair customer electronic devices
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Responsible for monitoring virtual messaging platforms, based on business needs upselling Asurion home products
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory
- Partner with cross-functional teams to deliver programs / processes and provide feedback
- Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
- Sharing feedback with leadership regarding process opportunities within the store
- Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
- Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
- Other duties as assigned.
If you’re a good fit for the job, you’ll have :
- 1 years of customer service / sales experience
- 6 months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule, based on business needs while supporting in store, schedule may vary between 10am-9pm, avg.
5 days / week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days / week
- Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
- Travel for this position should be expected up to 100% of the time.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
- A completed background check (criminal and drug test)
- Knowledge of mobile devices and operating systems
- For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
- Must meet minimum internet speed requirements : 10 Mbps download speed / 5 Mbps upload speed
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
We take care of you :
- Certifications & ongoing training
- Competitive hourly pay & performance-based bonuses
- Benefits Health, Dental, Vision and more
- Paid Time off
- Career growth opportunities
- Skills development and hands-on training
- Uniform allowances
- Mileage Reimbursement
- And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health
Last updated : 2024-09-11
Salary : $18
