What are the responsibilities and job description for the Retail Specialist - Sales, Repair & Tech position at Asurion?
Job Description
If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships!
Starting Pay - $16.77, per hour uncapped bonus potential, based on performance
- Average commission potential of $473/month & Top commission potential of $700/month, based on performance
What you will do:
- Be the face of Asurion and deliver award-winning, personalized customer experiences
- Provide technical expertise, troubleshoot, and repair customer electronic devices
- Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home products
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory
- Partner with cross-functional teams to deliver programs/processes and provide feedback
- Self-manage and set priorities
- Multi-task in a fast-paced environment
- Other duties as assigned.
If you’re a good fit for the job, you’ll have:
- 1 years of customer service/sales experience
- 6 months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule, within Hours of Operation (9am-9pm, 7 days/week)
- A completed background check (criminal and drug test)
- Basic knowledge of Microsoft Office
- Knowledge of mobile devices and operating systems
- For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
We take care of you:
- Certifications & ongoing training
- Competitive hourly pay & performance-based bonuses
- Benefits – Health, Dental, Vision and more
- Paid Time off
- Career growth opportunities
- Skills development and hands-on training
- Uniform allowances
- And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health
Get to know us:Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M customers worldwide.
Salary : $17 - $473
