What are the responsibilities and job description for the SQA Engineer position at Asurion?
Job Description
Simplr® is a technology company that’s on a mission to disrupt the outdated contact center model. Our AI-enabled platform unites chatbots and human assistance to deliver instantly scalable customer support. By partnering with Simplr, brands like YETI, The North Face, Chegg, and Princess Polly are seeing higher customer satisfaction and lower customer experience (CX) costs.
Simplr is funded by Asurion, which continues to support its growth. Asurion is one of the largest technology protection companies in the world, with over 19,000 employees serving over 300 million customers worldwide. Simplr employees get the best of both worlds: the fast pace and opportunity of a high-growth startup (Simplr) and the benefits, stability, and resources offered by a massive privately-held company (Asurion). Win-win!
How We Operate
Simplr’s rapid growth is due in no small part to its people-first company culture. The people who work at Simplr embody the company’s three Operating Values:
A Note About Inclusion at Simplr
At Simplr, we believe that our collective perspectives are what makes our company innovative, competitive, and a positive place to work. We are committed to building a diverse workforce, creating an inclusive work environment, and taking ownership of opportunities to do better.
The opportunity
We are seeking a Quality Assurance engineer that can work with a talented team of engineers, PMs and other QA engineers with strong interpersonal skills to collaborate with multiple teams across the company to test the best-in-class platform.
Join us and you’ll be part of a team who loves trying out new ideas, creating impactful solutions, thinking big, and thrives on being at the intersection of AI and customer service.
What you’ll be doing
- Building detailed, comprehensive, and well-structured test plans and test cases for new features and improvising on existing test plans for feature updates.
- Estimate, prioritize, plan and coordinate testing activities.
- Manual testing of platform and AI/ML features with new code deployment and releases.
- Working closely with our cross-functional teams consisting of designers, product managers, and software engineers in an agile, fast-paced environment.
- Work closely with the automation group to automate features for better regression coverage
- Openly collaborates with team members. Informing the development team of progress,
- roadblocks, and issues
- Identify, record, document thoroughly and track bugs
- Own quality of the assigned features
What to bring
- Strong knowledge of QA methodologies, experience with standard QA and development tools.
- Demonstrated ability to write test cases and Work closely with the automation group to automate
- Demonstrated proficiency in troubleshooting problems, determining root-cause, and describing a method to reproduce features for better regression coverage
- Hands-on experience with both white box and black box testing
- Some experience with Automated testing
- Familiarity with Agile software development methodology
- Great sense of ownership and strong concurrent task processing ability
Experience and education
- 3 years experience as a Quality Assurance engineer or Software Tester
- Minimum 2 years of professional experience in writing, executing test plans and test cases for enterprise-class software products.
- Minimum 2 years of professional experience of various software testing methods like Functional, Regression,Integration, End to end, Performance, etc
- Experience with tools like AWS, Jenkins, JIRA, Github, TestRail, etc
- Some exposure to Selenium automation framework
- Bachelor’s Degree in Computer Science or a related field
