What are the responsibilities and job description for the IT Systems Administrator position at ATC?
The ideal candidate for this role needs to be a self-starter capable of handling day-to-day responsibilities with minimal direction. The Client Administrator provides technical support through the Service desk ticketing system and resolves incidents and requests related to the end user desktop experience. Assist with problem resolution in collaboration with IT colleagues at other locations in accordance with company policies and procedure to ensure all incidents and requests are resolved according to service level targets.
Delivers world class service to end users, and production systems at their location. Collaborate with business colleagues to achieve the best solution(s) in order for the business to be successful.
Primary Responsiblities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Delivers world class service to end users, and production systems at their location. Collaborate with business colleagues to achieve the best solution(s) in order for the business to be successful.
Primary Responsiblities
- Provide desk side and remote support to internal customers.
- Responsible for managing desktop hardware and business software systems within agreed service level targets.
- To plan, evaluate and propose improvements to desktops and production systems and provide extended support as and when required.
- Identify recurring incidents and underlying problems and implement solutions, based on identification root causes.
- Proactively develop and maintain technical documentation.
- Ensure that asset data is kept up to date to enable appropriate configuration management processes and reporting.
- Assist local network installation projects, including cabling and patching.
- Assist network server support and maintenance procedures.
- Install, configure, and deliver all desktop, laptop, scanners, and shopfloor items to internal customers. Manage and configure network printers.
- Respond to Helpdesk reported support calls via telephone/desk-side support and remote access.
- To maintain the Service Desk ticketing system, recording appropriate information for fault incidents and fault resolution.
- Escalating support calls as prescribed in IT procedures and within the Service Level targets.
- Provide support to other regions/locations when required.
- Participate in cross functional teams to ensure the continuous, on-going improvement of processes, methods, productivity, and quality, while reducing costs.
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
- Support local servers by providing hands & eyes support as needed.
- Support network infrastructure consisting of Fortinet, Cisco, and Meraki devices.
- Maintain and verify backup operations of company data and systems.
- Prompt resolution of tickets and issues sent to the IT Operations Team.
- Develop, maintain, and contribute to procedures documentation.
- Participate in bi-weekly on-call schedule. Must be willing to work hours in excess of the normal working hour schedule and be available for call-in problems as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- College degree preferred, not required. Two years related experience and/or training/certifications; or equivalent combination of education and experience.
- Valid Driver’s License with reliable transportation.
- A , Network , Microsoft and/or Cisco certifications preferred.
- Expert knowledge of Microsoft Windows
- Working knowledge of Microsoft Server operating systems
- Expert knowledge of Active Directory, Azure and Microsoft 365 ecosystems.
- Experienced background in networking preferred.
- Familiarity with Cisco, FortiGate and Meraki network appliances.
- Experience with VMware, VMware Horizon and Veeam technologies.
- Understanding of SQL Database and basic query skills.
- Excellent troubleshooting and problem-solving ability.
- Ability to listen, define, write, explain and interpret ideas and policies.
- Excellent listening and reading skills.
- Ability to work with team members and operate communication systems.
- Good sense of timing and the ability to recognize problems.
- Ability to counsel, advise and aid IT users.
- Ability to compose communications that are effective.
- Ability to express ideas in easily understandable terms.
- Strong customer focus
- Ability to plan, organize and schedule daily activities.
- Ability to work with people and work under stress.
- Ability to work as a team member or independently.
- Knowledge in personnel practices, time management and negotiation.
- Skilled at executing and carrying out company directives.
- Ability to synthesize, write, diagnose, collect, and review data.
- Ability to work without direction for very long hours.
- Ability to research, classify and analyze collected data.
- Ability to learn quickly.
- Excellent troubleshooting skills.
- Experience organizing, editing and presenting material.
- Ability to interpret and make conclusions based on available information.
- Ability to recognize and solve problems.
- Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
- Regular use of ladders and lifts to reach hardware located in high ceilings.
- Must be comfortable in an industrial environment.
- Occasional lifting up to 50 lbs.
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