What are the responsibilities and job description for the Network Specialist position at ATC?
Essential Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
- Required: Valid Driver’s License
- Required: 3 years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
- Required: 3 years experience installing and supporting laptops/docking stations
- Required: 3 years experience installing and supporting multifunction print devices
- Required: 3 years experience with Remedy or similar ticketing system
- Required: 3 years experience with premise cabling (installing Cat5e/6 cable and terminations)
- Required: Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
- Desired: Experience with Cisco VPN router installation and support
- Desired: Experience with Active Directory
- Desired: Experience with Hyena System Management Software
- Desired: Experience with Microsoft System Center Configuration Manager
- Desired: Experience creating process documentation (strong writing skills)
- Desired: Experience in project management
- Desired: Experience leading team deployments
- Actively contributes as an expert or actual designer.
- Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements.
- Provides accurate estimates for design and programming efforts for system changes and enhancements.
- Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
- Confirms that technical architecture will support all changes required by product enhancements.
- Effectively leads product tests and trials.
- Identifies appropriate business examples to illustrate key concepts / features.
- Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
- Develops contingency plans as necessary.
- Applies specific expertise to ensure that products meet defined customer objectives.
- Anticipates and resolve issues specific to the team.
- Determines time estimates and schedule for own work and resolve issues in a timely manner.
- Identifies and tracks issues, risks and action items.
Statewide Adoption Network Technical Specialist
Central Susquehanna Intermediate Unit 16 -
Camp Hill, PA
Psychological Services Specialist-Intermediate
Health Advocates Network -
Selinsgrove, PA
Data Entry Specialist
Information Network Associates -
Harrisburg, PA
