What are the responsibilities and job description for the IT Infrastructure Analyst position at ATD Technology?
- Diagnoses and resolves technical issues with hardware or software systems.
- Responds promptly to queries and provides excellent customer service at all times.
- Communicates via phone, in person or online chat to understand and troubleshoot technical issues.
- Determines the need for and subsequently provides system reconfiguration.
- Assesses user needs and recommends technical solutions such as patches, upgrades or enhancements.
- Documents technical support procedures and maintains customer records.
- Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions.
- Collaborates with senior team members; reviews and analyzes hardware and software needs; recommends changes and upgrades.
- Communicates effectively with both technical and nontechnical personnel to solve issues.
- Other duties, as assigned.
Qualifications
- Required at least 2 years experience
- Bachelors preferred
Job Type: Contract
Salary: From $65.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- IT infrastructure: 2 years (Required)
Ability to Relocate:
- Pittsburgh, PA 15222: Relocate before starting work (Required)
Work Location: In person
Salary : $65
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