Housing Case Manager (HOPWA) Human Services Specialist IV

Housing Case Manager (HOPWA)

Human Services Specialist IV

OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting for a Housing Case Manager. This full-time position pays $22.03 per hour and is located in Silver Spring MD.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Works closely with the Housing Opportunities for Persons with AIDS (HOPWA) Housing Coordinator, functioning as a housing and medical case manager.

· The housing and medical case manager meets regularly with prospective and assigned housing clients via tele visits, face-to-face and by telephone.

· The housing and medical case manager conducts the initial and annual HOPWA housing assessments and re-assessments, medical case management initial assessments and reassessments (for clients receiving medical case management), creates and maintains client paper records for housing clients and enters detailed client assessments/reassessments/notes and scans all client documentation in the NextGen electronic health record.

· The housing case manager’s duties include; performing housing assessments and re-assessments, performing medical case management assessments and reassessments, assisting clients with completing housing applications (when needed), reviewing housing applications for completeness, making and monitoring referrals to community partners for support services, interacting with landlords on client’s behalf to resolve housing issues, performing housing inspections/re-inspections, and assisting with creating quarterly reports.

· Documents all encounters with clients in the NextGen EHR accurately, timely and professionally.

· Meets with approved housing clients to complete application process and file setup.

· Updates all HOPWA required documentation and perform renewals and inspections as required.

· Performs high quality initial comprehensive assessments (for clients receiving medical case management) and reassessments and documents all encounters in the NextGen electronic health record system.

· Works closely with medical case managers and clinic staff regarding client’s barriers to care.

· Makes home visits/tele visits to clients as needed for inspections, etc.

· Works with clients to make referrals and or secure resources to community partners (child support enforcement, HOC, etc.) to increase housing stability.

· Ensures all adherence to HIPPA regulations.

· Participate in developing department goals, objectives, and systems.

· Participate in staff meetings and attend other meetings and seminars as assigned.

· Recommend new approaches, polices, and procedures, to continually improve efficiency of the department and services performed.

· Efficiently performs duties as assigned and works as a team within division and company.

· Perform other related duties as assigned.

Required Skills/Abilities:

· Experience and knowledge with HIV population preferred.

· Spanish or French language proficiency preferred.

· Ability to demonstrate interpersonal skills and ability to engage and work effectively with staff, client populations and medical service providers.

· Ability to demonstrate strong computer and data entry skills.

· Strong ability to meet deadlines.

· Excellent verbal, written, and listening communication skills within the English language.

· Proven, high quality customer service (internal and external customers).

· Ability to work collaboratively.

· Solid ability to analyze situations carefully and adopt appropriate courses of action.

· Ability to understand and adhere to the duties, methods, and procedures required by the position.

· Excellent organizational skills and attention to detail.

· Ability to prioritize tasks.

· Ability to effectively communicate to large and small group audiences.

· Proficient with Microsoft Office Suite or related software.

Education and Experience:

· BA in social work preferred

· Two years of experience in case management, housing preferred.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift and move up to 25 pounds at times.

· Standard hours of work Monday through Friday, 8:30 am – 5:00 pm, however evening and weekend hours may be required.

· Travel may be required up to 10% of the time.

Successful ATHENA employees will display the following characteristics:

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The benefits of working for ATHENA include:

· Support from a team of professionals committed to making your life better.

· Medical, dental and vision insurance.

· Medical and dependent flexible spending account.

· Pet insurance.

· Mass transportation benefit for the Maryland and Washington, D.C. area.

· 401k with a generous employer match.

· Easy to use employee self-serve HR portal.

· Paid time off varies by contract – be sure to inquire with your Recruiter.

· Holiday pay varies by contract – be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment isnot intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Job Types: Full-time, Temporary

Pay: $22.03 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Silver Spring, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 2 years (Preferred)

Work Location: One location