UX Director

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for a UX Director to join the Platform Experience Zone with oversight also of the Client Utilities Zone. Your job will be to lead and manage the UX teams that comprise these Zones. Platform Experience includes Forge (design system), Identity, Network Experience, Single Sign On and Front End Frameworks. Client Utilities Zone includes Insights Reporting, and Query Builder. This is a high-profile position with the opportunity to influence and impact the experience for both internal users and our customers at athenahealth. Not only does this position involve managing the designers on these teams but it also involves collaborating with leaders to drive the vision and strategy for athenahealth. This position will be located in the Boston area near athenahealth’s main headquarters. We are looking for a senior leader who: Leads proactively and energizes/empowers the design teams to do their best work. Collaborates effectively cross-functionally and takes charge to get things done. Seeks to find common ground with others to build agreement and influence strategy. Honors agreements and commitments, even when working through competing priorities. Embraces ambiguity and change, helping the workgroup adapt and remain productive. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Experience with data driven workflows as they impact front end design and ability to easily converse with engineers on technical details The Zone: The Platform Experience zone and Analytics/Reporting are part of the larger Platform Division (Interfaces, APIs, Payer). The Platform team focuses on growing the thriving healthcare ecosystem by enabling builders and innovators and sits at the core of athena’s vision. Platform Experience is the glue that holds it all together connecting platforms into integrated experiences for our internal developers, partners and customers. Job Responsibilities Manage teams comprising of 6 UX designers, and drive the hiring of open heads as they become available Proactively lead the continued maturing of UX design at athena, driving the UX initiatives as defined by the UX Executive Director Engage in strategic planning and thinking for long term initiatives Represent Platform Experience in collaboration with Product and Engineering Directors and cross company leaders and stakeholders Manage UX roadmaps and timelines to ensure on-time delivery Hold teams accountable for deliverables and meeting agreed upon OKRs Collaborate with Branding on improved product/brand integration Typical Qualifications Excellent communication skills – Ability to communicate in a variety of media (verbally, in writing, in presentations and graphically) as appropriate with audiences Expertise or extensive experience in managing visual design and information architecture skills Hiring/Resource management - Adept at estimating resources at high and low levels of resolution and managing to high performance Influence - Demonstrated skills in influencing others (not under individual's responsibility) to build consensus, resolve conflicting points of view and change others' minds Decision making - Demonstrate good judgment in decision making (whether routine, day-to-day or in exceptional circumstances) based on strong rationale Cross Functional Planning – Proven ability to work cross-functionally with engineering and product stakeholders to integrate UX, engineering and product dependencies towards product roadmap and long term vision. Ability to foster great relationships cross-functionally. Advance UX Discipline – Adeptness at pushing the envelope and maturity of the UX discipline by broadening and deepening techniques, processes and approaches Masters in UX or similar degree/experience About athenahealth Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Location:   This role will be based in Bengaluru, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Chennai and Pune.  Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.  About athenahealth Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  What’s unique about our locations? From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. Our company culture might be our best feature. We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.   What can we do for you? Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance. https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com