Customer Service Representative (Inbound Calls)

What We're Looking For...

50Floor, Inc. is looking for a service oriented Customer Service Representative with good organizational skills. This position will perform tasks related to organization and communication between external and internal customers.

What You'll Do...

Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions. The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.

What You'll Do...

• Field incoming customer calls
• Data-entry
• Communicate with vendors regarding claims and warranty issues
• Pro-actively follow up on client issues to ensure problems are resolved appropriately
• Communicate changes and collaborate with internal teams
• Filing, faxing, scanning, and other administrative support duties assigned

What's Needed to Succeed...

• Positive and professional demeanor
• Customer-oriented approach and desire to assist others
• Superior organizational skills
• Excellent written and verbal communication
• Strong time management skills and ability to multi-task and prioritize work
• Great attention to detail and problem-solving skills

What's Required...

• 2 years of customer service experience preferably on the phone
• Proficiency in MS Office Suite and ability to learn new software systems quickly
• Typing speed of 35 wpm
• High School Diploma or equivalent; college courses in business and/or courses requiring extensive writing preferred

Company Benefits and Perks:

• Casual work environment
• Premium 401k Investment Plan with a dollar for dollar match up to 3%
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short Term & Long Term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program

Type: Full Time

Starting Hourly Range: $16.00-$17.00

About 50Floor...

For over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by providing customers with a convenient and enjoyable in-home shopping experience.

Since the beginning, we have been lucky to have countless dedicated employees, Sales Representatives, and installation experts who have made 50Floor the company we are today.

We strive to exceed each customer’s expectations by offering a unique buying experience and superior service through final installation and beyond. Whether a homeowner is looking for a classic style or the latest flooring trends, they can count on our knowledgeable, well-trained staff to provide a comfortable and professional purchasing experience.

We believe that exceptional flooring inspires, connects, and defines the most important space in our customer’s lives - their home. At 50Floor, we create spaces that bring families together- all at an affordable price. Based in Atlanta, Georgia, 50Floor also serves customers in multiple locations within D.C. Metro, Florida, Maryland, Michigan, North Carolina, Ohio, South Carolina, Tennessee, Texas, and Virginia. Our growth and achievements can be traced back to a single common denominator - The desire to be the best. We invite you to join our growing team today and become part of the 50Floor family.

See our website at 50Floor.com

Please be aware...

Background Checks - The Company conducts background checks including “consumer reports” for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies’ recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications.

Equal Opportunity - We are an equal opportunity employer and do not discriminate against protected characteristics.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Ability to commute/relocate:

• Hutto, TX: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location