Assistant Network Engineer

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the 8th largest Internet provider in the United States, Breezeline provides Internet, TV, Voice, and enterprise business services to more than 450,000 business and residential customers across twelve states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. Internal Values – How we act We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality. And here is how we do it. Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right. Job flexibility: We think everything you do matters – at work and home. Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too. Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business. Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals! Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry. Summary: Responsible for supporting the daily operations of Breezeline’s High speed data, voice and advanced digital services. Will also support Tier II call center and commercial escalations. Practices initial troubleshooting before escalation to engineering staff. Essential Duties and Responsibilities include the following: Other duties may be assigned. Implement and maintain routers, switches, CMTS’s, optical transports, terminal servers and firewalls, in an enterprise/Carrier class network to ensure optimum performance Participate with team to design and test network changes and additions to ensure very minimal disruption to the production system Troubleshoot and analyze hardware and software during outrages as well as during scheduled maintenance Develop documentation related to protocol and architectural changes, as well as technical documentation for supporting staff and running journals Review reporting and IT Metrics, communicating metrics to all department in the company Coordinate with network equipment vendors to ensure that all hardware and software currently implemented is up-to date and bug free As part of a team, design, scale, analyze and load-testing network bandwidth for all data services, telephony as well as all LAN/WAN/MAN traffics Technical knowledge preferable associated with DOCSIS, Packet Cable, and Packet Cable, and packet Cable Multi Media Concept and hands-on experience in load balancing hardware (layer4-7 switching) Routing protocols (BGP, OSPF/ISIS, E/IGRP, and redistribution) Switching: Concepts in design, protocols (STP, VTP, QOS) 802.1Q Familiar with Nagios, Cacti, tcpdump, iperf, traceroute etc. network monitoring and trouble shoot tools Participate in On-Call rotation for network engineering team Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience in working with database software, design software, development software, internet software, project management software, spreadsheet software and word processing software. Excellent written and oral communication Knowledge in network design, network architecture, protocols and network topology. Knowledge in network designing software. Knowledge in network monitoring tools. Associate’s degree in an Information Technology area or equivalent experience. Cisco CCNA or equivalent certification preferred. Knowledge of switching technologies (802.1Q, STP, RSTP, PVST etc) required. Knowledge of routing protocols including OSPF and BGP required. Advanced knowledge of all DOCSIS equipment and solutions Advanced knowledge of CCAP and other developing standards Advanced Knowledge of DOCSIS Modulation profiles Advanced Knowledge of TFTP, TOD, CM files, and other related provisioning elements Knowledge of TCP/IP, UDP and ICMP are required. Knowledge of optical fiber microscope inspection and cleaning procedures required. Knowledge of 1 and 10Gbps Ethernet required Knowledge of Cable Headends Knowledge of RF Distribution networks. Education and/or Experience Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. The ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of extensive of technical in mathematical or diagram form and deal with several abstract and concrete variables. Available Benefits: Competitive salary Medical coverage (including prescription and vision plans) Dental coverage Life Insurance (1x salary at no cost to employee) Long and short-term disability insurance (no cost to employee) Voluntary employee, spousal, and child life insurance Company recognized Holidays with additional Floating Holidays Paid Time Off (PTO) programs Comprehensive Flex Work Policy 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) Participation in the Employee Bonus Plan Participation in the Cogeco Stock Purchase Plan Complimentary and discounted broadband services (for those in our service area) Tuition Reimbursement Headspace Membership Opportunities for LinkedIn Learning subscriptions for select colleagues Location : Johnstown, PA Company : Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusiondiversite@cogeco.com