Claims Supervisor

Atlantic Casualty Insurance Company (ACIC), formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A . ACIC has been certified a “Great Place to Work” for the last 3 years and on Fortune’s “Best Place to Work” list of the top 100 best small and medium companies to work.

With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ; Richmond, VA; Atlantic Casualty has authority in fifty states and Washington, DC. We value our employees and believe embracing diversity of thought aides in fostering a culture of belonging; where all are seen, heard, and valued. At Atlantic Casualty, we are family! We care about our associates physical, emotional, and professional health and emphasize wellness benefits, charity, and training programs offered. We offer employee development opportunities through Cornerstone Learning Management System, Franklin Covey, the Institutes and Pluralsight.

Benefits of Atlantic Casualty include:

• Health, Dental, Vision, and Pet Insurance
• 401(k) Plan Company Match
• Student Loan Assistance and Tuition Reimbursement
• Parental Leave
• Career Growth and Opportunities for Promotions

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

www.atlanticcasualty.net/about-acic/our-careers/

SUMMARY:

Supervise and handle claims while providing training to a unit of adjusters who will handle non-litigated and litigated General Liability and/or Construction Defect claims. The supervisor will ensure that adjusters are processing claims in a prompt, professional and efficient manner in accordance with company guidelines and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee adjusters in the proper investigation of coverage and liability issues and extend settlement authority to the adjusters to effect accurate, timely, cost-effective handling of claims.
• Review coverage and liability disclaimers.
• Review claim files to ensure timeliness and quality of work product.
• Review claim files for proper level of reserves on claims.
• Provide guidance and mentor personnel in the unit.
• Responsible for training and development of adjusters, managing performance, resolving conflicts, problem solving, and distributing and checking work, etc.
• You will have daily contact with adjusters, insureds, claimants, attorneys, vendors agents and/or underwriters.
• Perform quarterly and annual personnel performance evaluations to ensure that employee objectives, performance and evaluations are consistent with department goals and objectives.
• You will deal with and have access to information that is important and must be kept confidential.
• Maintain a pending where you will be expected to return calls timely, maintain a working diary, draft coverage and liability letters, review policies for coverage and recommendations, independently handle all levels of claims and manage files in litigation.
• Perform other similar or related duties as assigned.

REQUIRED EDUCATION/EXPERIENCE:

A four-year degree from an accredited institution or 5-7 years of equivalent claims experience. 4-7 years supervision and training experience preferred.

Demonstrated and proven record in handling claims, including advanced skills in coverage, investigation, litigation, negotiation, damage/injury evaluation, and subrogation. Knowledge of and adherence to the state laws and regulations governing the handling of claims. Excellent organizational, time management and communication skills, both verbal and written. Good computer skills, with knowledge of Word, Excel, Outlook and PowerPoint.

A resident adjuster’s license in North Carolina or Designated Home State equivalent. A non-resident adjuster’s license where required in the states where we do business.

MENTAL REQUIREMENTS:

The ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to think independently, to collect, compile and organizing facts and figures in accordance with established procedures. The ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT: HYBRID

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works indoors in a cubicle with a computer. The noise level is usually moderate.

TRAVEL: 5%

"Atlantic Casualty Insurance Company is an equal opportunity employer"