Salary Job Openings

Help desk specialist

Atlantic Partners Corporation
Philadelphia, PA Full Time
POSTED ON 5/13/2024

Are you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia.

Your key responsibilities include :

  • Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
  • Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
  • Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
  • Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
  • Building and deploying PCs and laptops.

    • Last updated : 2024-05-11

Salary.com Estimation for Help desk specialist in Philadelphia, PA

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