Service Manager

Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry – now is the time to join our team!  This is your opportunity for a long term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, a 18 location John Deere dealership.

Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a Service Manager to join the Service department at its store in Westminster, Maryland.

• Outstanding benefits including - 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.
• Advancement– Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.
• Stability and reputation— Atlantic Tractor has 18 locations and over 450 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyed Top Dealers” from 2018 through 2022. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.
• Employee impact– Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.
• Training– We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.
• Core Values – We operate under a set of core values which we call the 6P’s of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.

This is a career where you will find pride in the work you do and will have the support you need to ensure your success.

Responsibilities:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
• Schedules and assigns job and work areas to employees in the Service Department according to their skills and knowledge.
• Maintains current knowledge of John Deere and competitive products. 
• Ensures departmental tools, equipment and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

Experience, Education, Skills and Knowledge:

• 3 years experience in Service Department Operations preferred.
• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment.
• Basic understanding of financial principles relative to the Service Department operations.
• High School Diploma or equivalent.
• Valid Driver's license.

The pay range for this position is $60k-$75k annually.