Front Desk Manager

Overview

Come join Team Atlantis! The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

Under direction of the Hotel Manager, this position is responsible for the Hotel Front Desk activities with emphasis in the areas of four diamond guest service, talent management and team member relations. The Hotel Front Desk Manager will ensure the organization is in compliance with all applicable federal, state and local employment related laws.                                                                                             

The Hotel Front Desk Manager, as with all members of the Atlantis Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Hotel Front Desk Manager shares in the Atlantis Casino Resort Spa support of the company’s Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Responsibilities

• Responsible for managing the performance of the Front Desk to meet department and property business objectives.
• Coaches and manages Team Members to consistently deliver four diamond service to guests.
• Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.
• Assumes the responsibility for the accurate completion of all shift work in accordance with Atlantis standards.
• Resolves guest complaints and ensures guest satisfaction.
• Completes reports and projects as assigned by Hotel Management.
• Works closely with other departments such as PBX, Reservations, VIP Services and Housekeeping.
• Performs other incidental and related duties as required and assigned.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Must be at least 21 years of age
• Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort
• Exceptional written and verbal communication skills
• Computer proficient (a working knowledge of Infor, LMS is preferred)
• Ability to read and analyze reports and guest folios
• Ability to manage hotel inventory and pricing in a fast-paced environment
• Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan discretionary match
• Education Tuition Reimbursement Program
• Scholarship Opportunity
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement