Program Manager - Custom Fabrication Account Management

Position Objective

Responsible for the success of the Custom Fabrication Account Management team with emphasis on resourcing, budgeting, sales forecasting, and professional development.

Core Responsibilities

1. Plan and assign resources with the goal of providing a balanced workload for the team.
2. Communicate monthly sales planning, goals and results, as well as upcoming events, safety topics, and special assignments.
3. Analyze revenue and forecast goals including tracking team and individual performance.
4. Manage direct reports and their activities. This includes overall performance management; training and development; analyzing and resolving work problems.
5. Leverage sales expertise to be an advisor to the team for client management, sales projections, and contract negotiation.
6. Maintain the production budget template, working closely with Tech Design and Operations Leadership.
7. Focus on continuous improvement via feedback from and to Technical Design & Operations to meet client and company needs.
8. Oversee the hiring and orienting of new Custom Fabrication Account Management team members.
9. Lead team to achieve goals; promote and demonstrate effective communication and positive culture, etc.
10. Root cause department challenges and implement solutions to support the team and improve efficiency.
11. Establish team goals to meet or exceed sales expectations and develop a strategy for process improvement.
12. Be a role model to all employees that is positive and proactive towards challenges, while living ATOMICs core values.
13. Participate in the yearly budgeting process with Management. Support in monitoring the department spend with Management.
14. Maintain and grow list of partner shops and vendors.
15. Support in business development and new client relationships, as necessary.
16. Maintain a safe and healthy work environment by establishing, following, and enforcing appropriate standards and procedures and complying with those established by the Safety Committee.

Organizational Relationships

• The Program Manager, Custom Fabrication Account Management reports to the VP, Operations – Account Management & Technical Design and leads a team of Account Managers. The Program Manager, Custom Fabrication Account Management works closely with other Program Managers, Operations Managers, and Finance.

Desired Knowledge, Skills, and Abilities

• Problem-solving skills.
• Relationship-building skills.
• People management and leadership abilities.
• Written and verbal interpersonal and team communication skills; strong listening skills.
• Strong sales background with ability to track and analyze sales goals for teams and individuals.
• Ability to lead process improvement projects with effective problem-solving skills.
• Ability to take ideas from inception to fulfillment.
• Team building abilities. Ability to lead, develop, coach, train and inspire others.
• Ability to manage conflict.
• Basic understanding of finance and budget development/management skills
• Ability to see the big picture.

Desired Traits

• Curious
• Focused
• Creative thinker
• Flexible
• Honest & Forthright
• Detail-oriented
• Resilient
• Disciplined
• Team-oriented
• Resourceful
• Confident
• Patient

Credentials and Experience

• Minimum of 2-years’ experience leading a team and in a leadership role.
• Minimum of 1-year of experience leading process management.
• Minimum of 5 years’ experience in Sales.
• Exposure to change management practices.
• Maintain a valid passport.

Physical Requirements

• Those necessary for general office work.

Work Environment

• Primarily office environment, with warehouse environment at times.
• Travel with work outdoors or inside event venues.
• Ability to travel up to 25% of the year, both domestically and internationally.

Job Type: Full-time

Pay: Up to $92,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Travel reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Travel
• Up to 25% travel

Work Location: In person