IT Analyst

JOB TITLE: IT ANALYST

DEPARTMENT: INFORMATION TECHNOLOGY

COMPANY INFORMATION:

Established in 1986, ATS Automation is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry's best teams, engineered solutions, service support, and products.

At ATS, we custom engineer and install building automation systems to optimize buildings’ mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.

Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and possess a strong work ethic and initiative.

ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees’ ability to grow their career at find long-term success at ATS.

POSITION SUMMARY:

The IT Analyst will be responsible for a range of IT functions to include end-user support, complex troubleshooting, proactive system maintenance, and execution of initiatives to expand the department’s capabilities and efficiencies.

DUTIES AND RESPONSIBILITES:

• Provide IT technical support to employees and customers
• Utilize a ticketing system for support
• Keep up-to-date documentation of hardware and software assets
• Specify, order, and configure IT equipment such as PC’s, servers, switches, and routers
• Develop and deploy standardized computer images and software packages
• Maintain Active Directory objects and Global Policy Objects (GPO)
• Support Microsoft 365 cloud services (Exchange, Onedrive, Sharepoint, Teams)
• Identify, propose, and implement efficiency gaining projects/initiatives

SKILLS AND ABILITIES:

• Proven troubleshooting skills, including diagnosing and resolving technical issues
• Excellent interpersonal and communication skills
• Proficiency and experience with Microsoft Windows Operating Systems
• Ability to work independently and unsupervised but also as a team
• Must possess fundamental understanding of TCP/IP networks
• Experience with Microsoft Office products, including Outlook, Word, Excel, etc.
• Proven experience as a help desk technician or other customer support role
• Experience managing Windows Active Directory infrastructure
• In-depth understanding of computer systems, mobile devices, and other tech products
• Working knowledge of office automation products, databases, and remote control

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position involves working in an office environment with extensive use of keyboard, monitor, mouse, and other IT peripheral equipment. Occasional moving heavy computer equipment (up to 50-lbs) may be required.

POSITION TYPE AND HOURS:

• Permanent, full-time position
• Typical work week is Monday-Friday from 8am-5pm

TRAVEL:

• Position in based in Renton office and does not require extensive travel

CREDENTIALS AND EXPERIENCE:

• Associate degree or higher in IT or IT-related field
• Equivalent combination of education, experience, and/or certifications

ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.

The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.