Field Applications Scientist

Job Description

BioDot is looking for a cytogeneticists to help support and expand the new CellWriter automated system for Cytogenetics and Molecular Cytogenetics in Central/East Coast. This revolutionary product for FISH dramatically changes lab economics and CellWriter is shaping the way FISH and Karyotyping experiments are performed around the world. The ideal candidate will be able to work in a fast-passed environment, have a passion for cytogenetics, and an interest in automation. This is a great opportunity for a technician who wants to expand their career outside the standard laboratory environment and participate in the growth phase of a new technology.

Responsibilities

• Assist with mechanical and electrical inspection and troubleshooting of instrumentation.
• Repair, service and perform preventative maintenance on BioDot instruments.
• Customer interaction specifically to train instrument operation and maintenance.
• Field Service travel for installation, preventative maintenance and service of instruments at customer locations and internally service equipment.
• Perform installation qualification, operational qualification, and performance qualifications at customer locations.
• Respond to online technical support inquiries, including direct interaction with customers by email and phone.
• Work as part of a cross-functional global support team which includes daily interaction with design engineers, mechanical and electrical engineers, production personnel and sales team members.
• Develop application-specific protocols on BioDot products by interpreting procedures provided by the customer or BioDot Sales team.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation inclusive of camera systems.
• Provide basic and advanced software and hardware training. Customer interaction specifically to train instrument operation and maintenance.
• Develop and deliver training material for BioDot Sales and Applications team.
• Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
• Demonstrate usage of advanced programming skills and software functions to control instrumentation.
• Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
• Contribute to company knowledge base.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Reports to manager of assigned territory.
• Travel for training and applications support of instruments at customer locations and at BioDot headquarters.
• Respond to online technical support inquiries, including direct interaction with customers by email and phone.
• Work as part of a cross-functional global support team.

Education and/or Experience

• Must have a BA/BS in Biology, Molecular Biology, Chemistry, or similar subject
• Must have 2-3 years of cytogenetics experience
• Experience in high throughput lab environments is a plus
• Wet lab and analysis experience in FISH
• Minimum of 2-5 years of experience with analytical instrumentation, laboratory automation, electronics, mechanical engineering or computers is highly desirable.
• Proficiency with standard laboratory software/interfaces (Microsoft Excel, Word, Vendor Supplied/Custom Developed LIS)
• Excellent customer interaction skills, verbal and written communication, PC skills (Office, Google Docs, database usage, help desk software), and organizational abilities are required.
• Up to 50% - 75% domestic and international travel may be required.

Must have a clean driving record.